FAQ

SHIPPING + DELIVERY

By placing an order with obsidiacollective.com, you are responsible for original shipping charges, all applicable custom and duty import fees (for international orders) and the cost of return shipping back to us. This also applies to any shipments that are refused by you at delivery.

Orders for customers in Indonesia and around the world are shipped from Jakarta, Indonesia. All orders made through obsidiacollective.com are shipped through the following courier services:

- Domestic Shipping: JNE (1-5 working days), GOJEK (Jakarta only)

- International Shipping: EMS POS INDONESIA (5-15 working days)

Other methods of delivery are available only through offline orders.

 

0% INSTALMENT

OBSIDIA COLLECTIVE supports 0% Instalment for credit cards issued by 16 major Indonesian banks. No minimum order applies. 

This payment option is only supported through custom orders. To enquire please contact us via:

LINE obsidiacollective

Whatsapp +62-812-8930-0539 

 

ORDER PROCESSING

All orders placed with obsidiacollective.com are processed every Monday-Friday on working hours. Orders placed during weekends will be processed immediately the following working day.

Please allow 1x24h from submission of payment confirmation for verification and merchandise preparation. Once payments have been confirmed, you will receive an email notifying the dispatch of your order.

 

PRODUCT DESCRIPTIONS

All product descriptions including images are correct and accurate at the time of publication.

However, given the variability of your screen display, obsidiacollective.com does not guarantee actual product colour discrepancies that occur as a result of your screen display settings.

 

COPYRIGHT

OBSIDIA COLLECTIVE reserves ownership to all contents published in this website including logos, images, and data unless stated otherwise. In the event where obsidiacollective.com makes available Third Party contents, such properties remain under the ownership of Third Party Content Provider.

 

PRIVACY POLICY

Personal information submitted through the creation of customer account, use of contact forms or during the purchasing process will be kept in obsidiacollective.com's records solely for the business of providing products and/or services through the website.  This includes order completion and marketing materials disseminated through obsidiacollective.com's newsletter publications. Your submitted personal information will not be released for misuse, abuse or sale to any third parties unless where it is necessary by law to protect the rights, property, and safety of OBSIDIA COLLECTIVE, our users and/or others.

 

YOUR QUESTIONS AND FEEDBACK

OBSIDIA COLLECTIVE welcome your questions, comments, and concerns about privacy or any of the information collected from you or about you. Please get in touch with us regarding any and all feedback pertaining to privacy, or any other issue.

 

YOUR AGREEMENT TO OUR TERMS & CONDITIONS

Should I not agree to comply with the terms & conditions as set above, I shall refrain from using obsidiacollective.com and unsubscribe from obsidiacollective.com's newsletter.

Nothing contained herein shall supersede, alter or nullify the terms of any other agreements I have or will make with any business providing products or services through obsidiacollective.com.



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